Policies & Legal Center

Last Updated: October 2024

BharatReselling Cloud, operated by Iiip Online Services Pvt Ltd, offers CRM, ERP, Inventory, Warehouse Management, and Marketing Automation tools. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services at bharatresellingcloud.com.

1. Information We Collect

A. User Account Data

• Name
• Email address
• Phone number
• Company/business details
• Login metadata

B. CRM/ERP Usage Data

• Leads
• Contacts
• Deals
• Customer information
• Inventory & product data

C. Facebook/Instagram Data (ONLY if user connects Meta account)

We may access:

• List of managed Pages
• Page ID, Page Name
• Page Access Token (encrypted)
• Lead forms connected to the Page
• Lead submissions
• Page engagement insights

We ONLY collect this data after user permission via Meta Login.

2. How We Use the Data

We use data to:

• Sync Facebook/Instagram leads into CRM.
• Provide CRM/ERP features to users.
• Improve products & services.
• Verify accounts and prevent fraud.
• Provide customer support.
• Deliver automation workflows.

We never sell or misuse your personal data.

3. How We Share Data

We may share limited data with:

• Meta APIs (Facebook/Instagram)
• Payment gateways (for subscription billing)
• Our own internal secure servers

We do not share, sell, or rent any data to advertisers or third parties.

4. Data Storage & Security

• All access tokens are stored AES encrypted.
• Servers follow ISO 27001-grade security.
• Data is stored on secure servers in India.
• Only authorized engineers can access encrypted logs.

5. User Rights

You have rights to:

• Access your stored data
• Request deletion
• Export CRM data
• Close your account

For any request, email: support@bharatresellingcloud.com

6. Data Retention

Data is kept until the user manually deletes or requests deletion. Facebook/Instagram tokens are deleted automatically upon disconnection.

7. Children's Privacy

BharatReselling Cloud is not intended for minors under 18.

8. Contact

Iiip Online Services Pvt Ltd
Chennai, Tamil Nadu, India
Email: support@bharatresellingcloud.com

By using bharatresellingcloud.com, you agree to the following terms.

1. User Responsibilities

• Provide accurate information
• Maintain confidentiality of login credentials
• Use the system for legal business activities

2. Facebook/Instagram Integration

By connecting your Page:

• You grant our app permission to access Page & lead data
• We do NOT post on your Page
• Tokens are stored encrypted
• You may disconnect anytime

3. Billing & Subscriptions

• CRM services may require paid subscriptions
• No refunds after monthly usage
• Billing details must be correct and updated

4. Forbidden Activities

You may NOT use the platform for:

• Spam campaigns
• Fake leads
• Unauthorized scraping
• Misuse of Facebook API
• Illegal/abusive content

Violations may lead to account suspension.

5. Liability Limitations

We are not responsible for:

• Facebook API failures
• Token expiry
• Third-party integration downtime
• Incorrect user configuration

6. Governing Law

These terms follow the laws of India. Any disputes are subject to the jurisdiction of the courts of Chennai, Tamil Nadu.

User Data Deletion Instructions — BharatReselling Cloud. If you wish to delete your data from BharatReselling Cloud, follow the steps below.

Step 1 — Email Us

Send a data deletion request to:

support@bharatresellingcloud.com

Subject: Data Deletion Request

Step 2 — Send These Details

Include:

• Your name
• Email used for your account
• Business/Page Name
• Phone number

Step 3 — Types of Data We Delete

We will delete:

• Your CRM data
• Facebook Page tokens
• Lead forms mapping
• User profile data
• Complete account data

Step 4 — Data We Cannot Delete Automatically

Facebook stores data in their ecosystem. To delete that, remove permissions from:

Facebook → Settings → Business Integrations → Remove App

Step 5 — Completion Timeline

Data will be permanently deleted within 48–72 hours.

For any issues or technical help, reach out to our team: